The Difference Between a Duty and an Achievement
Most resumes read like job descriptions. They list what the person was supposed to do, not what they actually accomplished. That is the single biggest mistake in resume writing, and it is the reason most applications get passed over.
Here is the distinction:
Duty: Managed client relationships and handled account renewals
Achievement: Retained 94% of a $3.2M client portfolio by implementing
quarterly business reviews and proactive renewal outreach
The duty version tells a hiring manager you had a job. The achievement version tells them you were good at it. Recruiters and hiring managers scan dozens of resumes per day, and the ones that survive the scan are the ones that answer the implicit question: "What will this person actually accomplish if I hire them?"
The Anatomy of a Strong Bullet Point
Every effective resume bullet contains three components. Miss one, and the bullet loses most of its power.
| Component | Purpose | Example Piece |
|---|---|---|
| Action verb | Establishes what you did | "Redesigned" |
| Specific task | Provides context and scope | "the customer onboarding workflow for enterprise accounts" |
| Measurable result | Proves the impact | "reducing time-to-activation from 21 days to 7 days" |
Put them together:
"Redesigned the customer onboarding workflow for enterprise accounts, reducing time-to-activation from 21 days to 7 days."
That is a bullet point that makes someone want to interview you. It is specific, it is quantified, and it tells a complete story in one sentence.
Start With the Right Verb
The verb at the beginning of each bullet does heavy lifting. It sets the tone, signals your level of ownership, and determines whether the reader keeps going.
Verbs That Show Ownership
Use these when you led or drove the work:
- Spearheaded, Launched, Architected, Directed, Pioneered, Established
Verbs That Show Improvement
Use these when you made something better:
- Optimized, Streamlined, Revamped, Accelerated, Elevated, Transformed
Verbs That Show Creation
Use these when you built something new:
- Developed, Designed, Created, Built, Engineered, Implemented
Verbs to Stop Using
Some verbs are so overused or vague that they actively hurt your resume:
- Responsible for — This is not even a verb. It describes a job description, not a result.
- Helped — Implies you were a supporting player. Replace with what you actually did.
- Assisted — Same problem as "helped."
- Utilized — A fancier way to say "used." No one is impressed.
- Leveraged — Corporate filler. What did you actually do?
How to Quantify When You Think You Cannot
The most common pushback on quantified bullet points is: "My work is hard to measure." That is rarely true. Here are five approaches for finding numbers in any role.
Count the volume. How many projects did you manage? How many clients did you serve? How many reports did you produce? "Managed a pipeline of 45 active projects simultaneously" is a number.
Calculate time saved. If you automated a process, estimate how much time it saves. A 30-minute task done 4 times a week is roughly 100 hours a year. Put that on your resume.
Measure the scope. How large was the team, the budget, the user base, the dataset? "Oversaw a $1.4M annual marketing budget" gives instant context about your level of responsibility.
Track the improvement. Before and after numbers are the most compelling metric type. "Reduced customer response time from 48 hours to 4 hours" tells a clear story of impact.
Use percentages. If you do not have the absolute numbers, percentages still work. "Increased qualified leads by 35% quarter-over-quarter" conveys impact even without the raw figures.
When you genuinely cannot find a hard number, use a qualifier like "approximately" or a range. "Reduced manual processing time by an estimated 40-50%" is still far more compelling than "Streamlined internal processes."
The Tailoring Process: Match Bullets to the Job
Writing strong bullets is only half the battle. The other half is making sure the right bullets are front and center for each application.
Here is a practical tailoring workflow:
- Read the job description carefully. Highlight the top 5-6 requirements.
- Score your existing bullets. For each highlighted requirement, identify which of your bullets directly addresses it.
- Reorder within each role. Put the most relevant bullets first. Recruiters scan from top to bottom and often stop after the first 2-3 bullets per role.
- Adjust the language. If the job description says "cross-functional stakeholder management" and your bullet says "worked with different teams," rewrite to match their phrasing.
- Cut the irrelevant bullets. If a bullet does not connect to anything in the job description and does not demonstrate a transferable skill, remove it. White space is better than filler.
This process takes 15-20 minutes per application. The payoff is significant: tailored resumes generate callbacks at roughly 3-4 times the rate of generic ones.
How Many Bullets Per Role?
This depends on how recent and relevant the role is:
Current / most recent role: 4-6 bullets
Previous role (last 3-5 years): 3-4 bullets
Older roles (5+ years ago): 1-2 bullets, or consolidate into a brief summary
Irrelevant early-career roles: Remove entirely, or one-line description
Your resume is not an autobiography. It is a marketing document. Allocate space proportionally to relevance.
A common mistake is giving equal space to every role. If you are a product manager applying for a director-level role, your 6-month internship from 2016 does not need four bullet points. Give that space to the roles where you have director-relevant experience.
Before and After: Full Rewrites
Let me walk through five complete bullet point rewrites across different functions.
Sales:
Before: Responsible for managing key accounts and growing revenue
After: Grew annual revenue across 12 key accounts from $2.1M to
$3.4M in 18 months by implementing a structured upsell
framework during quarterly business reviews
Engineering:
Before: Worked on improving the deployment pipeline
After: Rebuilt the CI/CD pipeline using GitHub Actions, reducing
deploy time from 45 minutes to 8 minutes and enabling
the team to ship 3x more frequently
Marketing:
Before: Managed social media accounts and created content
After: Grew LinkedIn company page from 1,200 to 14,000 followers
in 10 months through a weekly thought leadership series
that averaged 12K impressions per post
Operations:
Before: Helped improve warehouse efficiency
After: Redesigned pick-and-pack workflow across 3 fulfillment
centers, reducing order processing time by 34% and
cutting shipping errors from 4.2% to 0.8%
Human Resources:
Before: Handled recruiting and hiring for the company
After: Led full-cycle recruitment for 40+ hires annually across
engineering and product, reducing average time-to-fill
from 62 days to 38 days while maintaining a 91% offer
acceptance rate
In every case, the rewrite follows the same formula: strong verb, specific context, measurable result.
Common Traps to Avoid
The "responsibilities included" intro. Never start a bullet with "Responsibilities included" or "Duties involved." This signals that you are describing the role, not your impact in it.
Jargon without context. Internal project names, acronyms your reader will not know, and company-specific terms make your bullets opaque. Replace "Led Project Phoenix" with "Led a company-wide CRM migration to Salesforce."
Cramming too much into one bullet. If a bullet exceeds two lines on a standard resume, it is too long. Split it into two bullets or tighten the language.
Starting every bullet the same way. Five bullets in a row that start with "Led" or "Managed" read as monotonous. Vary your verbs across the categories above.
Test Your Bullets With the "So What?" Method
Read each bullet out loud and ask yourself: "So what?" If the answer is not obvious from the bullet itself, it needs work.
"Managed a team of 8" — So what? What did the team accomplish under your leadership?
"Managed a team of 8 engineers that shipped the company's first mobile app, reaching 50K downloads in the first 90 days" — Now the reader knows why it matters.
Every bullet should answer "so what?" without the reader having to guess.
Build Stronger Bullets, Faster
Writing great bullet points takes practice, but you do not have to do it alone. Superpower Resume analyzes your experience against specific job descriptions and generates tailored, quantified bullet points that highlight what each employer cares about most. Upload your experience once, paste a job posting, and get optimized bullets in minutes.
Sources
- Harvard Business Review: How to Write a Resume That Stands Out — Research-based guidance on effective resume writing, including the importance of results-driven language
- SHRM: Crafting a Resume That Lands Interviews — Recruiter and HR perspectives on what makes resume content effective
- Forbes: The Resume Mistakes That Are Costing You Job Interviews — Common resume pitfalls and practical advice from career coaches



